The products sold by Toudgha Voyages are subject to availability at the time of the booking.

Full payment before your arrival is required to secure your booking. A 50% deposit is required after the booking of the services purchased, and the confirmation of these services to you will be when our bank gets the funds. No liability will be accepted by our company until payment is actually received. Any binding contract will only exist between you and Toudgha Voyages when final payment has been made and all tickets, coupons, exchange orders, vouchers and receipts have been issued to you by the company. Our company cannot accept any responsibility for fraudulent use of a credit card.

Payment received via Credit Cards will incur the following fees: Visa / MasterCard 3% and American Express / Dinners 5%

If you request Toudgha Voyages to cancel your travel arrangements, our liability will be limited to a refund of all monies paid by you, less any of our cancellation service fees and, less charges that will be made by airlines, hotels, and other suppliers. Cancelation fees normally range between 30% and 100% of the total cost, not including taxes/bank fees.

Travel Insurance. In many cases cancelation fees are 100%. Refunds of monies can take a minimum 12 weeks to obtain from our company.

Please note that many travel suppliers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and, as such, these changes can incur full cancelation charges. All travel suppliers &/or wholesalers charge amendment and cancelation fees. In many cases, cancelation costs may be claimed against your insurance policy, and accordingly, travel insurance is strongly recommended.

All airlines changes and cancelations can be made through the applicable airline direct or through our company for most airlines.

For Virgin Blue, Jetstar or any Low Cost Airline changes, clients must contact the airlines directly for changes. 

The minimum charge for Domestic Booking Amendments is US$55 in addition to any fees charged by the travel supplier/wholesaler.

We strongly recommend all clients to take out Travel Insurance. Travel Insurance covers numerous contingencies. There are however some exclusions including insolvency of airlines and some other operators, acts of terrorism and other acts of wars.

There are numerous rules and regulations affecting most advance purchase and other discounted air fares, which involve cancelation or amendment fees, should you need to amend your travel plans. If you have any query regarding these fees please do not hesitate to contact our office.

Please note that hotels and room upgrades are listed as per your reservation. Please be aware that hotel grades and hotel standards do vary between countries. Any transfers, breakfasts or late checkouts that you have booked and prepaid will be shown on the vouchers. Please note: two star and budget hotels generally contain limited facilities and standards vary quite considerably across this hotel grade.

No refunds will be made for unused services where a client terminates the service after it has commenced regardless of reason. Where refunds for unused services are allowed (eg for go-as-you-please accommodation vouchers) a service fee will be charged against the value of the refund. Please ensure that, when requesting a refund, you enclose copies of all relevant documentation.

When you or your agent provides us with personal information about yourself, you acknowledge that we will use this information principally for the purpose of making travel reservations for yourself. Where necessary we may disclose this information about you to third parties including but not limited to airlines, hotels, car rental companies, rail operators, tour wholesalers, insurance companies and their intermediaries. From time to time, we may send you information that may help you to understand and make decisions regarding your travel needs. This could include holiday and flight offers. By accepting these terms and conditions, you are agreeing to receive copies of our electronic newsletters. If you do not consent to us sending you information please advise us by registered post.